It does not. All units get delivered and set up, but there is an additional delivery fee that will be added dependent on your address. We will contact you to confirm before finalizing booking.
Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
That depends on the amount of rentals we have for that day. Most times, we begin deliveries at 7:30am on weekends, to assure deliveries are made in a timely manner. Sometimes we may ask to deliver early (the night before) to help offset the delivery times for the next day. If this is the case, we will be in touch beforehand to make plans.
Absolutely! We disinfect before use (unless asked not to), and after when cleaned.
No. The jump should be clean when you get it. We clean and disinfect after every rental.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
We do not personally set up at parks, but we can discuss a way to drop off to you and walk you through how to set up on your own (it's not as intimidating as it looks, we promise!). However, we are not responsible for making sure there is power. Most parks DO NOT have power, so it will be up to you to follow up with the park to see if they do or not. If they do not, you may rent a generator from us to plug into.
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Please check out our policies page for details.
Yes all orders require a $50 credit card deposit. Deposits are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year.
We have quite the variety of sizes and shapes! It could be anything as large as a large backyard required, to a small living room needed. Please note the dimensions listed under each item, and allow for extra space beyond that as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Make sure you have at least 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete (we strongly do not recommend, as sand bags aren't as fool proof against winds). Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.